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Privacy Policy

How IGoldcash collects, uses, and protects your personal information.

Last updated: 20 June 2026

This Privacy Policy describes how IGoldcash ("we", "us", or "our"), located at BS-26, Nehru Colony, Dehradun — 248001, Uttarakhand, India, collects and handles personal information when you visit our website, contact us, or transact with us at our store.

1. Information we collect

We collect information you provide directly to us, including:

  • Contact details: name, phone number, and email address when you submit an enquiry, call us, or message us on WhatsApp.
  • KYC documents: government-issued identity documents (Aadhaar, Passport, Driver's License, PAN Card) as required by RBI guidelines for gold purchase transactions.
  • Transaction details: weight, purity, type of gold item, and payment details necessary to complete a transaction.
  • Website usage data: IP address, browser type, pages visited, and time spent — collected automatically via Google Analytics and Google Tag Manager.

2. How we use your information

  • To process and complete gold purchase transactions.
  • To comply with KYC and anti-money laundering (AML) requirements under Indian law and RBI guidelines.
  • To contact you in response to enquiries you have submitted.
  • To send transaction receipts and payment confirmations.
  • To improve our website and understand how visitors use it.
  • To comply with legal obligations under the Income Tax Act, 1961, and other applicable laws.

3. Legal basis for processing

We process your personal data on the following grounds:

  • Contract performance: to complete transactions you initiate.
  • Legal obligation: KYC verification as required by RBI and the Income Tax Act.
  • Legitimate interests: responding to enquiries and improving our services.
  • Consent: for marketing communications, where applicable.

4. Information sharing

We do not sell, rent, or trade your personal information to third parties. We share information only in the following limited circumstances:

  • Legal compliance: when required to report transactions to tax authorities (for example, transactions above ₹2 lakh under Section 269ST of the Income Tax Act).
  • Payment processing: bank details are used solely to transfer your payment.
  • Service providers: analytics tools (Google Analytics) and form submission services (FormSubmit) that help us operate our website, subject to their own privacy policies.

5. Data retention

Transaction records and KYC documents are retained for a minimum of 5 years as required by the Prevention of Money Laundering Act (PMLA) and RBI guidelines. Website enquiry data is retained for up to 12 months unless you request deletion.

6. Your rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of data we are not legally required to retain.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at care@igoldcash.in.

7. Cookies and tracking

Our website uses cookies and similar tracking technologies via Google Tag Manager, Google Analytics, and the Meta (Facebook) Pixel to understand website usage and measure the effectiveness of our advertising. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Physical KYC documents are stored securely at our store premises with restricted access.

9. Third-party links

Our website contains links to Google Maps and social media platforms (Facebook, Instagram, WhatsApp). We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of our website or services after any change constitutes acceptance of the updated policy.

11. Contact us

IGoldcash — Privacy enquiries
BS-26, Nehru Colony, Dehradun — 248001, Uttarakhand, India
+91 9258344869
care@igoldcash.in

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